Privacy Policy

24 March 2026

House of Reset (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

1. What Information We Collect

We may collect personal information including:

Full name
Contact details (phone number, email address)
Residential address (for service delivery)
Details provided through enquiry or booking forms
Information relating to your household, preferences, and service requirements
Payment and billing information (processed securely via third-party providers)

We may also collect limited technical data such as IP address, browser type, and website usage through cookies.

2. How We Collect Information

We collect information when you:
Submit an enquiry through our website
Book a service
Communicate with us via email, phone, or social media
Interact with our website (via cookies and analytics tools)

3. How We Use Your Information

We use your personal information to:
• Provide and manage our services
• Respond to enquiries and communicate with you
• Schedule and deliver bookings
• Process payments and issue invoices
• Improve our services and customer experience
• Send updates or relevant communications (where appropriate)

4. Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose your information to:
• Payment processors (e.g. Stripe)
• Service providers assisting in delivering our services
• IT and website providers (e.g. Wix)
• Legal or regulatory authorities where required by law

All third parties are expected to handle your information securely.

5. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

Your data may be stored through secure platforms such as Wix, Google Workspace, and payment providers with appropriate safeguards.

6. Cookies & Website Analytics

Our website may use cookies and analytics tools to:
• Understand website usage
• Improve user experience
• Support marketing and performance tracking

You can adjust your browser settings to refuse cookies if preferred.

7. Access and Correction

You may request access to the personal information we hold about you and request corrections if necessary.

To do so, please contact us using the details below.

8. Retention of Information

We retain personal information only for as long as necessary to:
• Provide our services
• Meet legal and accounting obligations
• Resolve disputes or enforce agreements

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with a revised effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

House of Reset
Email: hello@houseofreset.com.au